FAQ

BREEZE ENERGY SUPPLY LIMITED (IN ADMINISTRATION)

Frequently Asked Questions

Breeze Energy Supply Limited has gone into administration. What does this mean?

Breeze Energy Supply Limited is insolvent.

Administrators, who are licenced insolvency practitioners, were appointed on 3 January 2020 to manage the affairs, business and property of Breeze Energy.

The Administrators are: Allan Kelly and Steven Ross of RSM Restructuring Advisory LLP, 1 St James’ Gate, Newcastle upon Tyne NE1 4AD.

Breeze Energy stopped supplying your gas and/or electric on 22 December 2019.

The Administrators cannot directly help you with any queries you may have with your Breeze Energy account.

The Breeze Energy customer services support is available to answer any queries you may have regarding your account and can be contacted on Email: theteam@breezeenergy.co.uk.

WILL I LOSE MY SUPPLY OF GAS AND/OR ELECTRIC?

OFGEM has stepped in to ensure that you have a continued supply of gas and/or electricity.

WHO IS MY NEW SUPPLIER?

OFGEM has chosen British Gas to take over supply to the Breeze Energy customers. More information is given here: https://www.ofgem.gov.uk/publications-and-updates/breeze-energy-customers-your-questions-new-supplier-british-gas

British Gas will contact you directly regarding your continued supply and new Tariff. The tariff British Gas has applied to your supply can be found at https://www.britishgas.co.uk/energy/solr.html. The easiest way to get in touch is to visit britishgas.co.uk and click on the blue ‘Chat’ button in the bottom right hand corner of the page to start a live chat with their customer service advisers. Live chat is available 7am to 10pm, Monday to Friday, and 8am to 6pm, Saturday and Sunday. Or you can call them on 03332029753 Monday to Friday, 9am to 5pm. British Gas will contact you directly regarding your supply and new tariff.

In the meantime, you should notify your final meter readings to Breeze Energy and British Gas.

WHEN WILL I RECEIVE MY FINAL BILL OR CREDIT BALANCE?

The Administrators have retained the Breeze Energy customer support team to assist with the final billing of customer accounts, verification of customer credit balances and collection of outstanding debts. You may be contacted directly by Breeze Energy customer support staff by telephone or email regarding your account.

Breeze Energy are calculating final accounts with the Administrators and will issue final bills, this is expected to take place at the start of February. This will include applying any unbilled charges in the period to your final meter reading, subject to industry guidelines. Any credits owed to you, will be transferred to British Gas. Any debits will in the meantime be owed to Breeze Energy.

In the meantime, you should notify Breeze Energy of your final meter readings to assist with the production of your final bill.

If you do not provide a final meter reading you will be issued with an estimated bill. This may be higher than your actual usage so it is important that you provide your final meter reading.

I OWE BREEZE ENERGY MONEY. DO I HAVE TO PAY AND HOW DO I PAY?

You must still pay for gas and/or electric supplied by Breeze Energy. Amounts owed to Breeze Energy relating to energy supplies prior to 22 December 2019 remain due and payable.

If your account shows you owe Breeze Energy money this will be collected on behalf of Breeze Energy by the Administrators.

The Administrators intend to use the Breeze Energy direct debit facility to collect outstanding account balances. This will give you time to review your bill and raise any queries you may have with the Breeze Energy customer services team.

If you have cancelled your direct debit or wish to pay by alternative means you can pay your final bill by:

  • Direct payment to the following account:
    • Bank:            AIB Group (UK) plc
    • Name:         Breeze Energy Supply Ltd – In Administration
    • Sort code:     23-84-02
    • Account:       02753671
    • Reference:    Your Breeze Energy customer reference number

 

  • By cheque made payable to “Breeze Energy” with your customer reference number written on the reverse of the cheque, c/o RSM, 1 St James’ Gate, Newcastle upon Tyne NE1 4AD

If you do not pay money owed to Breeze Energy then the Administrators or their debt collection agents will be contacting you for payment.

If you have difficulty in paying your final bill please speak to one of the Breeze customer service representatives on Email: theteam@breezeenergy.co.uk.

SHOULD I CANCEL MY DIRECT DEBIT?

No, you should not cancel your direct debit.

Your normal monthly direct debit with Breeze Energy has now been stopped but the Administrators will attempt to use the direct debit facility to collect outstanding account balances. This will give you time to review your bill and raise any queries you may have with the Breeze Energy customer services team.

I AM HAVING DIFFICULTY IN PAYING MY BREEZE ENERGY BALANCE?

If you have difficulty in paying your final bill please speak to one of the Breeze customer service representatives on Email: theteam@breezeenergy.co.uk.

 

If you require help or support with your financial situation you can speak to one of the following independent organisations for free:

 

 

 

 

*0800 /0808 number are free when calling from a UK landline but may not be when calling from a mobile. Check with your mobile service provider for further details.

MY ACCOUNT IS IN CREDIT AND BREEZE ENERGY OWE ME MONEY. WILL I GET MY MONEY BACK?

Once you submit your final meter readings your account will be updated and your final bill calculated. Your final bill will include any unbilled charges in the period to your final meter reading, subject to industry guidelines.

Please note that any credit balance cannot be accepted or validated without final meter readings.

Domestic Customers (past and current)

If your final account shows that Breeze Energy owes you money (your credit balance), the Administrators will confirm this amount to British Gas. Please note that the Administrators cannot confirm credit balances unless Breeze Energy have received your final meter readings.

Under OFGEM regulations, British Gas is now responsible for the credit balance due to domestic customers so your balance is safe. British Gas will contact you directly regarding your credit balance.

The easiest way to get in touch with British Gas is to visit britishgas.co.uk and click on the blue ‘Chat’ button in the bottom right hand corner of the page to start a live chat with their customer service advisers. Live chat is available 7am to 10pm, Monday to Friday, and 8am to 6pm, Saturday and Sunday. Or you can call them on 03332029753 Monday to Friday, 9am to 5pm.

The Administrators are unable to make payment or assist you in obtaining repayment for credit balances from British Gas. You should contact British Gas directly through the methods above.

I HAVE BEEN AWARDED COMPENSATION. HOW DO I CLAIM THIS?

If you been awarded compensation by the Ombudsman or other parties regarding complaints or other matters prior to 2 January 2020, the Administrators are unable to make payment for these awards or progress these further.

British Gas are also not responsible for honouring or making any compensation payments.

Your claim will rank as an unsecured claim in the Administration. To make a claim please download a proof of debt form  and return to the Administrators.

Following this, you will be added to the schedule of creditors and will receive periodic reports regarding the Administration which will include the prospects of repayment of all or some of your compensation award.

It is currently too early within the Administration to provide any outlook whether sufficient funds will be realised to enable any level of repayment.

I HAVE A COMPLAINT OUTSTANDING, WILL IT BE RESOLVED?

British Gas is not required to take on any unresolved complaints relating to Breeze Energy.

However, if you believe your complaint is still ongoing, once British Gas contact you, please discuss with them how the issue can be resolved.

If your complaint was open with the Ombudsman, they will be in contact with you in due course to discuss next steps.

I WISH TO MAKE A COMPLAINT; HOW CAN I MAKE ONE?

If you have a query or issue with your final account please contact the Breeze Energy customer service team on Email: theteam@breezeenergy.co.uk.

If you have a complaint which cannot be dealt with by the Breeze Energy customer service team, please email breezeenergy.restructuring@rsmuk.com stating the nature of your complaint, name, address and customer reference number. The Administrators will seek to answer complaints within 21 days. Please note that the Administrators will be unable to answer any specific queries regarding your account.