Consumer Guidance

The Citizens Advice Consumer Service helps to resolve legal, financial and other problems by providing free, impartial, independent and confidential advice.

The Citizens Advice website provides practical, reliable information to help you with any energy supply problems. You can contact the Citizens Advice Consumer Service on 03454 040506. You’ll also find phone numbers for all Citizens Advice Bureaux (CAB) offices on the Citizens Advice website. A link to the Citizens Advice Consumer Service webform can be found, here.
You can visit the Citizens Advice Consumer Service at any time in an investigation.

Click here for further information in English
Click here for further information in Welsh