Complaints

Here at Breeze Energy we always want to do the best we can for you! If you are unhappy about any of our services, we want to hear from you so that we can put things right not only to maintain our relationship but to improve our business.

To make a complaint, please telephone us on: 0191 348 1212
Or send an email to: theteam@breezeenergy.co.uk
Or write to us at:

Breeze Energy
Customer Relations
Dobson House
Regent Centre
Newcastle upon Tyne
NE3 3PF

We will acknowledge your complaint within 2 working days and work hard to resolve it as quickly and efficiently as possible.

If your complaint is of a more complex nature, we aim to take no longer than 8 weeks to resolve it, however we will keep you updated throughout. If, at the end of the 8-week period, we are unable to resolve the matter, we will let you have our response and explain to you why we are unable to resolve the matter.
If you are still unhappy with our decision or our response has taken more than 8 weeks, you may refer your complaint to the Energy Ombudsman (this must be done within 6 months of the date of our final response).

The contact details for the Energy Ombudsman Services are:

Energy Ombudsman
3300 Daresbury Park
Daresbury
Warrington
WA4 4HA
Tel: 0330 440 1624
Fax: 0330 440 1625
Textphone: 0330 440 1600
Email: osenquiries@os-energy.org

Or to find out more information visit the website at www.Ombudsman-Services.org

It’s easy to get free, independent advice about your energy supply. You might want to get a better deal, find out how to make a complaint, get advice about the quality of your electricity or gas supply, or ask for help if you’re struggling to pay your bills.

Visit www.citizensadvice.org.uk/energy or contact the Citizens Advice consumer service on 03454 04 05 06.

For more details of our quarterly complaints performance, please click here.